Privacy Policy

Last updated on August 22st, 2022.

This Privacy Policy is designed to help you better understand the information we collect and the different ways we may use or share it.

When we refer to "Frozen Storm Interactive" (or any similar terms like "we" or "us") in this privacy policy, we mean the Frozen Storm Interactive entity that controls and is responsible for your information. You can also find details about the data controller for personal information we collect through different Frozen Storm Interactive Services in "Contact Us" below.

This policy applies to your use of the Frozen Storm Interactive Services. By "Frozen Storm Interactive Services" (or any similar terms like "our services") we mean any of our websites, stores, games, game developer tools, applications, or other products or services that link to this policy. Additional terms and conditions may also apply to your relationship with Frozen Storm Interactive, depending on how you choose to interact with us. Please read this entire policy to make sure you fully understand it and agree to them, before using the Frozen Storm Interactive Services.

Information We Collect

We generally collect information in three ways: (1) you voluntarily provide information to us, such as by creating an account, or signing up for email alerts, (2) we collect information automatically from your use of the Frozen Storm Interactive Services, such as through cookies or our games and other software, and (3) other parties, such as game console platforms, social networks, service providers may provide information to us. Each of these methods is described in more detail below.

Information You Provide

You may provide your personal information to us when you choose to use the Frozen Storm Interactive Services. Because we change our offerings and features from time to time, the options you have to provide us with information also may change. Some of the most common examples of situations in which you may provide information to us include:

The specific types of information you may be able to provide us will often vary depending on the Frozen Storm Interactive Services you are using and how you interact with them.

For example, you’ll need an Frozen Storm Interactive account to access certain parts of the Frozen Storm Interactive Services. If you’d like to create one, you may be asked to provide basic registration details like your name, a public-facing display name, password, country of residence, and email address. We automatically assign each new Frozen Storm Interactive account with a number (an "Frozen Storm Interactive account ID") during the registration process, which helps to uniquely reference your Frozen Storm Interactive account across the Frozen Storm Interactive Services and facilitate features like cross-play.

If you’d like to make a purchase, we may ask you to provide billing information (like your card’s payment account number and expiration date) to enable the transaction. Sometimes we ask for other information like your phone number, postal address, billing address, and date of birth. We’ll also collect information when you choose to share it with us directly in any other way, including by sending it as part of a communication with Frozen Storm Interactive (like through Player Support requests) or other users of the Frozen Storm Interactive Services (like through in-game chat or forum posts).

Some of our websites also provide a feature that supports job applications, in which case we also ask for your resume, real name, email address, and phone number. We use this information to determine if you are qualified for the position for which you applied or to contact you to set up an interview.

Information We Collect Automatically

We collect some information automatically when you visit our services. We typically aggregate this data and use it in statistical form to determine trends among groups of users, rather than using it to identify individuals. If a combination of information that we collect does identify you as an individual, we will treat the combined information as personal information.

We collect information automatically through technologies such as web browsers, cookies, log files, web beacons, and our back-end servers collect usage data transmitted from our services. We use the information for purposes such as modifying or improving features, managing advertising, addressing technical issues, preventing fraud or misuse of our services, and conducting data analytics. The type of information that we automatically collect may vary, but generally includes:

Please note that if certain features on our services are provided by third parties, those third parties may also use automated means of data collection and may record information about your use of our services or others websites over time. These features are subject to those third parties privacy notices and policies.

Fraud Prevention & Anti-Cheat

Providing users with a fair, balanced, and competitive experience on our services is extremely important to us. We strictly enforce prohibitions against cheating, hacking, account stealing, and any other unauthorized or fraudulent activity on our services. When you create an Frozen Storm Interactive account, buy our products or services, play our games, or otherwise interact through our services, we may use a variety of anti-cheat and fraud prevention technologies to help us identify and prevent malicious activity. These services may collect and analyze data about the game binary or your computer to detect cheating, and may be provided by us or by third parties such as BattleEye.

Information We Receive from Others

In some cases, other parties provide us with information about you, or allow us to collect information about you. We generally collect information from other parties in four ways: (1) you interact with Frozen Storm Interactive using a service that is not controlled by us, such as a social network, (2) you choose to use a social feature of our services, (3) you access our services through another party, such as a gaming console or mobile device operator, or (4) you link a third party account to your Frozen Storm Interactive account. In some cases, we are not able to control the amount or type of information that other parties, like social networks, make available to us. In those cases, we use only the data that we need to provide the types of services we think our users want and expect. Although we cannot control your privacy settings at those websites or how those other parties protect your privacy, once we receive information about you through those websites, we will treat it in accordance with this policy.

When You Interact with Frozen Storm Interactive on Third Party Services

When you interact with Frozen Storm Interactive on a website or app not controlled by Frozen Storm Interactive, that website or app may allow Frozen Storm Interactive access to certain information about you. For example, social networks may provide us with information from your profile on their services or other information that you agreed the social network or other party could provide to us.

When You Use Social Features of the Frozen Storm Interactive Services

When you choose to use some of our services’ social features, you allow Frozen Storm Interactive to receive information about you from third parties (like social networks). Our social features promote and facilitate interaction among players, such as by allowing you and your friends to work together to meet a shared challenge presented by our game or application. You may be able to use these features to find out if your friends are actively playing the game and using the feature, to find out if they used it in the past, and to invite them to join with you to meet a game challenge.

If you choose to use one of our social features, you may be asked to log into a social network through our game or application. The social network may then provide Frozen Storm Interactive with information such as your social network user ID, your profile picture, and the user IDs and profile pictures of your connections.

When You Access Frozen Storm Interactive Services through Other Parties or Devices

We may also receive information about you from the organizations that sell our games or applications, or which provided the gaming system you use. Those parties may provide us with information regarding your account or registration, but they do not give us your payment information. Because those organizations determine what information they will collect from you, it may vary according to their services, but is likely to include details such as your display name and user ID for those services, as well as device and region information.

When You Link a Third Party Account to Your Frozen Storm Interactive Account

If you choose to link a third party account, such as a gaming console or social media account, to your Frozen Storm Interactive account, the third party will provide Frozen Storm Interactive with information about that account. Because those organizations determine what information they will collect from you, it may vary according to their services, but is likely to include details such as your third party account display name and user ID, as well as associated device information, name, and email address.

How We Use and Share Information

As a general matter, we use and share the information we collect (either individually or in combination with other information collected as described in this policy) to help us provide, improve, customize, analyze, and market our services where we have an appropriate basis to do so.

(1) Use

We rely on several different legal bases to process personal information for the purposes disclosed in this policy. These often depend on the exact nature of your relationship with Frozen Storm Interactive, but common examples include:

To support our legitimate interests, such as:

We store personal information for as long as we reasonably need it to fulfill the purposes for which it was collected. For example, if you create an Frozen Storm Interactive account, we will store the personal information associated with your Frozen Storm Interactive account for as long as needed to maintain your account, provide our services you requested, enforce any applicable terms that govern your use of our services, and maintain appropriate records to reflect our delivery of our services to you. We periodically review the personal information we retain to determine whether continued storage is proper.

(2) Sharing

Service Providers. We share personal information with service providers that we’ve engaged to help support the Frozen Storm Interactive Services by performing certain services on our behalf and under our instructions. Common examples include partners that assist with cloud storage, email marketing of products and services offered by Frozen Storm Interactive, Player Support ticketing, and monitoring and securing our services. These service providers are not authorized by us to use or disclose personal information except as necessary to perform services on our behalf or comply with legal requirements.

Marketing Partners. We may share certain limited information, such as device identifiers, with marketing partners for purposes of executing and optimizing campaigns, and gauging the effectiveness of advertising and other marketing strategies solely on Frozen Storm Interactive's behalf.

Social Features. We may share, or provide you with opportunities to share, information about you with other users of our services as described in this policy. We also provide services that allow our users to communicate with Frozen Storm Interactive and each other, in which case personal information may be shared and account IDs may be displayed. For example, we may share information about you with your social contacts when you and they use the same social features of our games and applications.

We may also disclose information about you: (i) if we are required to do so by law, legal process, or a reasonable request from law enforcement authorities or other government officials, (ii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity, or (iii) if necessary to protect the vital interests of another individual (such as to prevent death, bodily harm, or serious damage to property). We reserve the right to transfer information about our users in the event we sell or transfer all or substantially all our business or assets.

Your Choices and Controls

We seek to provide you with meaningful choices about the personal information you share with Frozen Storm Interactive, as well as the ways we may use or share that information. We’ll generally only ask you for personal information that is necessary to provide our services you request. You can choose not to give us personal information we request, but if you decide not to, you may not be able to access certain parts of our services and some features may not work as intended.

We may also seek your prior consent to process your information in certain ways. You aren’t required to provide consent if you do not want your personal information to be processed for the requested purposes, and may withdraw your consent at any time. Any withdrawal of consent is only effective on a going-forward basis and will not impact processing we undertook while relying on your consent.

We provide you with the ability to request access to, and correction or deletion of, your personal information. You can update your account information or request that we delete your Frozen Storm Interactive account directly through our services at any time. If you would like to request access to personal information associated with your Frozen Storm Interactive account, please see the "How to Contact Us" section below.

Other examples of your choices include:

You may also exercise and amend your choices by sending an email to us as detailed in the "How to Contact Us" section below.

EEA and UK Residents. If you are an EEA or UK resident, you may have the right to access your information, the right to correct your information, the right to request deletion of your personal information, the right to request restricted processing of your personal information, the right to a portable copy of the personal information you have provided, and the right to object to processing of your personal information, such as for direct marketing. For more information about exercising these rights, send an email to the address specified in the "How to Contact Us" section below.

EEA and UK residents may contact Frozen Storm Interactive’s data protection officer with any questions or concerns about our handling of personal information at EEA and UK residents also have the right to lodge a complaint with a data protection authority if they have concerns about Frozen Storm Interactive’s handling of personal information.

California Residents. If you are a California resident and are not a job applicant, employee or employee of another company interacting with us in your job, you have the right to ask us what personal information we have collected and shared about you, the right to request deletion of your personal information, and the right not to be discriminated against for exercising any of these rights. For more information about exercising these rights, send an email to the address specified in the "How to Contact Us" section below.

Sales of Information. Frozen Storm Interactive only uses the personal information we collect to help provide, support, and improve our services as described in this policy, and we do not sell this information to third parties.

How We Protect Information

We maintain appropriate administrative, technical, and physical safeguards to protect your personal information from accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use and other unlawful forms of processing. In some cases, your information is accessible when you log into a feature we offer, and in those cases you need to keep your user credentials and password confidential and secure so that your information is protected.

Children’s Privacy

The Frozen Storm Interactive Services are intended to be appropriate for general audiences and are not directed to children (usually considered to be under 13, depending on where you reside). Frozen Storm Interactive does not intentionally collect personal information from children without seeking any required parental approval in accordance with applicable legal and regulatory obligations, such as the U.S. Children’s Online Privacy Protection Act ("COPPA").

We may ask you to provide age-related information in order to help us comply with laws like COPPA. For example, we may request your date of birth to determine whether COPPA requires us to obtain verifiable parental consent from your parent or guardian before allowing you to access our services.

If a user indicates they are a COPPA minor, we’ll require that user to complete a parental approval process before continuing to access the relevant Frozen Storm Interactive Services. This process is designed to notify parents that their child has requested access to our services, inform them about Frozen Storm Interactive’s privacy practices, offer them the opportunity to approve Frozen Storm Interactive’s collection and use of their child’s information as described in this policy, and describe the controls that we make available to them.

Once a parent provides their consent, we’ll give them an opportunity to review and change important account settings that control how their child can interact with our services. Parents are also generally free to change or revoke the choices they’ve previously made, and can review the personal information associated with their child’s account or request that we delete it from our systems. To submit these requests or ask us any other questions you may have about how we handle your child’s personal information, please see "How to Contact Us" below.

Authorized child accounts are otherwise treated much like other Frozen Storm Interactive accounts. They can generally play approved games, access communications and social features (like chat and friends lists), and freely interact with most of our services. For additional details, please see the "Information We Collect" and "How We Use and Share Information" sections of the policy above.

Transfers of Information

Frozen Storm Interactive is a company with operations around the world. By using the Frozen Storm Interactive Services, you acknowledge and agree that your information may be processed outside your country of residence, i including in other jurisdictions (like the United States or Canada) that may have different data protection frameworks than your region.

We’ve implemented and maintain a framework consistent with applicable law and this policy for transfers of information outside the country of collection. For example, when we transfer personal data collected in the European Union to locations outside the European Economic Area, we rely on transfer mechanisms adopted by the European Commission to help establish adequate safeguards, like Standard Contractual Clauses. We may also need to transfer your information to provide our services to you in accordance with our existing agreements with you, such as the Terms of Service.

Updates to Our Privacy Policy

This policy may be updated periodically to reflect changes in our personal information practices or relevant laws. We will indicate at the top of this policy when this policy was last updated. Please review this policy every time you access or use our services to make sure that you have reviewed the most recent version.

How to Contact Us

If you have general questions or concerns about the Frozen Storm Interactive Services (such as game-related issues, bugs or other technical problems, payment matters, or content and entitlement issues), please contact our Player Support team to

To learn more about Frozen Storm Interactive’s privacy practices or this policy, please email your questions to The Frozen Storm Interactive entity identified below is responsible for providing the Frozen Storm Interactive’s Services to your region and is the controller of personal data collected under this policy.